The Securities and Exchange Commission (SEC) has taken further steps to modernize Nigeria’s capital market by integrating digital innovation into its operations.
This move is aimed at strengthening investor confidence and creating a more transparent, efficient, and accessible market environment.
Director General of the Commission, Dr. Emomotimi Agama, disclosed this during the 2025 Customer Service Week celebration held in Abuja with the theme “Building the Market of the Future, One Interaction at a Time.”
Dr. Agama said the Commission is committed to using technology as a tool to transform service delivery and ensure that the Nigerian capital market operates at global standards.
According to him, the SEC’s ongoing digital transformation is central to its broader goal of improving regulatory processes and enhancing stakeholder experience.
He explained that the Commission has made notable progress through initiatives such as the digitization of processes, deployment of new online service portals, and stronger engagement with market stakeholders via digital channels.
“The digitization of our processes, the launch of new portals, and our enhanced engagement on social media are all steps in the right direction,” Dr. Agama said. “They are designed to make our market more accessible, transparent, and user-friendly.”
The SEC chief stated that the reforms were introduced to simplify regulatory interactions, reduce bureaucracy, and foster a market system that is both responsive and accountable to investors and operators.
While acknowledging the role of technology in driving reform, Dr. Agama maintained that human connection remains at the heart of effective customer service. “Technology is only an enabler,” he noted. “The heart of excellent service is the human connection—the ability to listen, understand, and provide solutions that make every stakeholder feel valued.”
He pledged that the Commission would sustain its investment in digital infrastructure, continuous staff training, and modern tools that enable frontline officers to deliver efficient and reliable service to investors.
Describing customer-facing staff as the “true heroes” of the capital market, Dr. Agama said their work plays a crucial role in shaping investor perception and sustaining trust in the system.
He also restated the SEC’s vision of building a deep, vibrant, and technology-driven capital market founded on efficiency, innovation, and confidence.
“Let every day be Customer Service Day at the Nigerian SEC and across our capital market,” Dr. Agama stated. “Let us continue to build this market of the future, not with grand pronouncements alone, but with one successful interaction, one resolved complaint, and one satisfied stakeholder at a time.”
