Godwin Emefiele, the governor of the Central Bank of Nigeria (CBN), has apologized to Nigerians for the increase in unsuccessful electronic banking transactions.
Emefiele promised Nigerians that the problem will be fixed fast when he spoke on the final day of the two-day monetary policy committee meeting in Abuja on Tuesday.
He claims that the apex’s bank payments system management division took steps to ensure that downtime on electronic banking channels was addressed after Nigerians had a terrible time using their mobile apps, USSD platforms, and debit cards since the implementation of the naira redesign policy and the ensuing cash shortage.
“We must apologise. Yes, online channels fail. But no doubt it is as a result of the deluge of the volume of online transactions that hit the banking industry. But I think it is currently being resolved,” Emefiele said.
“On a daily basis, our payments system management department monitor the online payment platforms so as to make sure that when there is a downtime, they are quickly resolved so that transactions can go on smoothly.”
During the briefing, the CBN boss also spoke on the supply of money in the country, stating that the implementation of the naira redesign policy has resulted in a reduction in currency outside the banks.
He commended fintechs for facilitating smooth transactions for Nigerians by reducing the strain on traditional banks.
“Before the naira redesign, we said that there was about N3.23 trillion in circulation out of which only N500 billion was held in the banking system and N2.73 trillion was outside the banking system,” the CBN governor said.
“It was published yesterday that currency in circulation is close to N1 trillion. CBN will continue to pump the newly redesigned currency into the market.
“The truth is that at some point we will need to reassess to know whether the currency in circulation has attained an optimal level so as to put in place measures to ensure that we don’t go back to where we have before where people kept money outside the banking system for their own benefits,” he added.