United Nigeria Airlines (UNA) has suspended an employee following allegations of unprofessional conduct involving a passenger with mobility challenges, Ms Doris Akonanya.
The incident occurred during check-in for flight UN0526 from Abuja to Yenagoa on March 30, 2026.
Spokesperson for UNA, Chibuike Uloka, confirmed the incident in a statement yesterday, emphasising the airline’s commitment to safety, dignity and well-being of all passengers.
The statement highlighted the airline’s zero-tolerance policy towards misconduct, discrimination or abuse, particularly involving passengers requiring special assistance.
The staff member will remain suspended pending the outcome of a full investigation into the matter.
UNA assured that that appropriate disciplinary measures would be taken in line with its zero-tolerance for misdemeanour.
It apologised to Ms Akonanya and her family for the distress caused by the incident, stating that “it does not reflect the company’s values” or standards of service.
Uloka explained that the airline had maintained direct contact with the affected passenger and her family, offering apologies and ensuring that their concerns were addressed, while keeping them informed of ongoing actions.
The airline also assured that it would continue to strengthen staff training, operational processes and oversight mechanisms to prevent a recurrence of such incidents.
It also expressed appreciation for public concern and understanding as investigations continue.
